Storage Units at 3150 Hawthorne Ave in Eugene, OR 97402

This is the best storage facility in Oregon thanks to the manager Chris! He went out of his way to help me and make sure that I knew how to access everything at the facility. Great personal touch!

Renting a storage space for the first time for my college daughter, I had some questions and concerns, but Chris and his staff were more than accomodating and very informative with the process which made this experience quiet pleasant and painless. Their customer service is unbeatable! Thank you Chris!!

Chris was a great help with the pay portal and getting things set up and on track

Great service, friendly staff, good hours all and all you can't find a better one in town that even comes close to the guys at North West Self Storage. I highly recommend you give them a call first if you are going to rent storage space, just ask for Chris.

Very helpful and Chris has been super great with communication with us!

Super great place to store. Great service and great prices. Professional, and provide wonderful insurance on their units. Highly recommend!

Chris the manager is amazing! He is very friendly and always goes above and beyond. He works hard to resolve any issues quickly. If you have storage needs this is the place to go

Great experience, I arrived during the lunch hour and was still greeted by Chris, the manager, on his way out. He was super friendly and funny, making the whole experience a joy. Watching him gracefully navigate some other very rude and entitled customers (literally parked in the middle of the entrance just beyond the gate so no one could get through after barging into the office where this Saint of patience helping another person and demanded prirority service for a non problem) the place was clean and seemed well secured. Overall, it was a pleasant and amusing experience. The manager, Chris, turned my day around with his positive attitude in the face of adult children.

The management is amazing. Helpful, patient, knowledgeable, and professional. The facility and units are clean and well lit. Will absolutely recommend and return should I need the services again!

chris helped me and my roommates get set up with our storage unit! color coded our info cards and suggested materials we could buy to help with storage for really good prices

Chris was very helpful and made it easy to get my unit!

We arrived to our unseen RV storage facility space for our travel trailer on Sunday and it started out a bit rocky. We sent an email and let them know our situation and let them know we would be back today to discuss it. When we arrived, Chris Rossi, Property Manager was there to assist us and problem solve to our satisfaction. He was professional and apologized for the rocky start and assured us that he is there to help by giving me a way to contact him directly. We sincerely appreciate his customer service. Thank you Chris, Stacey Jordan & Randy Wood.

Chris r is the property manager, he is always in a great mood and always so kind and helpful! He is my favorite employee at this location and is the reason I chose to stay with NW storage as opposed to re locating to a different company.

I have been using Northwest Self Storage for approximately 7 months or so and have 0 complaints. Not only did they have after hrs customer support who got me a unit after normal business hrs but the price for my size of unit was the best deal around. The grounds are clean and staff is attentive and friendly. Especially Chris R I believe is his name. The property manager. Very kind and patient and willing to work with you as much as possible. I have and will continue to refer them to anyone looking for somewhere safe to store there belongings. Thanks Chris and all other staff at Northwest Self Storage you guys are great.

Jeff was great he got me the unit I needed!

Absolute pleasure to deal with Chris. He’s professional, very helpful, and kind. Thank you very much!

I got a ridiculously good deal using the internet discounts so I was already super happy. Plus my rate is affordable. Lastly, the site manager Chris, is very helpful and kind. Thank you Chris and thank you NW storage!

Amazing visuals

Wow! I am renting a 12' x 26' (which by the way has about a 12 ft ceiling!) and am delighted with the cleanliness, the good maintenance of the unit (no stains, holes, etc.), the awesome access hours (6:00 a.m. to 10:00 p.m. 7 days a week), and last but not least the fact that the manager, Chris, is delightful to deal with. Couldn't ask for more!

Chris R. at Northwest Self Storage is such a kind and easy person to work with. It's rare these days to find such amazing customer service. I highly recommend.

Awesome place to rent safe and good Staff

Large grounds. Stores RVs, cars.... too. Staff is great.

Convenient location

I'm so happy to use this fine storage facility...again...I rented in past (from A-Attic) I was sooo pleased to have the help of Chris R. He listened very ...patiently...to my storage needs, made !Xcellent! suggestions, and showed me options!!! He is so knowledgeable about this facility, and this businness. He was extremely helpful...even anticipating what could work for my situation..., to match all that I hoped for. He is professional and also very attuned to people's and their needs. He made everything seem easy. Thanks. His help made all the difference.

They listened well to my friends complaints and helped her the best they could

Great service, greatly appreciated Chris's help!

I love management and I've had no problems.

Way to expensive!!

Awesome staff. Fast efficient and very friendly

Chris and the crew at Northwest Self Storage are fantastic. Due to our new jobs we were unable to get back to keep our rent payments on time. Thanks to Chris and the crew I was able to still make my late payment and get to my stuff. Aside from that they are professional and I absolutely never worried about my belonging being safe. Thank you Chris. I will highly recommend you to anyone I know who needs a safe place to store their treasures.

Quick and easy, although I’m assuming the price was kind of steep due to supply and demand, such is capitalism. If I was ever in need again I would definitely consider using their service again. C. Stevens Shout out Chris R.

Staff is helpful and Courteous.

Super easy to rent from here. The staff is kind and helpful. Chris at the front desk is awesome!

Easy to work with!!

Been renting here for years, never any trouble. Units are weatherproof, easily accessible, and secured behind a key coded gate and fence.

Meets all my needs.

Easy to reserve a storage unit, review/sign the contract and pay online. Great follow up from the management.

I haven’t been there yet, as I just rented a storage unit two days ago. But the person who took me through the rental process was courteous and professional.

It's ok. Kinda tight maneuvering around with vehicles. My unit was super clean, doesn't a little hall. I think ALL there units are on ground level too. They have huge garages, and little storage too. They store rvs and cars. Old looking place but clean.

The prices are awesome and I got the first month free on the unit I got. I couldn't be happier to have my garage space back to work on my vehicles.

Pleased with our service and our space after moving. Great place. Great people.

Affordable and clean.

I chose this location because it was conveniently located. Left because they raised their rates and it was not cost effective to continue to pay that amount for such a small unit. The unit was clean- a little difficult to maneuver a truck to load/unload stuff and the woman behind the desk always seamed as if she wished she could be anywhere but there. But they provide what they state so 4 stars it is

All thought I didn't get a storage from them . They where a big help . Thank you for your time

I needed a small storage space for a few months at most, went online to find my local Northwest Self Storage business close by. My income is small and fixed as a senior so I was bargain conscious. As I spoke with the agent I was told that their sister office had a unit several dollars less than the price she had quoted me earlier. I rented that unit, am very satisfied with both the courteous way I was treated and with the clean secure cubicle they assigned to me.

Quick and painless registration and easy terms. And the staff were friendly and courteous and even made the door to my unit easier to open!

So easy! Was able to book it online, then got a call from Austin and were able to take our things to the storage unit on Sunday. They even had a lock we could purchase.

Online reservation process was very easy to navigate and immediately responsive. Information was clear and consistent. I had one question, called the online number and the staff was wonderfully helpful!

This place is ok i suppose. The sliding doors on the larger units are a strange design and hard to drag open.. but u know what really drives me nuts? whats with the speed bumps at the entrance? If you've ever driven a uhaul or pulled a trailer full of somewhat delicate belongings that may or may not be secured or cusioned all that well due to limited funds/time/help/brains/etc.. then you know EXACTLY how stressful and frustrating and risky going over speed bumps are.. not to mention if someone really wanted to somehow race through the confined space that is the entrance to this place, those speed bumps won't do nearly as much to slow them down as the immediate hard left on the inside or the fence line on the outside. However I'll bet those bumps are the single reason for countless broken keepsakes and glass entertainment center doors. Speed bumps at a storage unit.. who does that? Apparently they do.

Very helpful and easy, quick transaction. I was in and out in less than 20 mins.

Its ok

Looks good 👍

I have storage units at 2 locations in Eugene and the people there are super nice, helpful and a delight to work with!

Nice n quiet also convinient

Accessible for large tractor trucks to unload your items.

Some pretty awesome ppl and customer service

I have rented space at this location twice in the last two years. Both times the staff has been very helpful with choosing the correct size of unit as well as efficient with setting up paperwork and billing. My most recent experience was with Nathaniel - he was easy to work with around logistics issues as my kids are not returning to UO. I would 100% recommend this team and location. It is easy to get in and out of and is near the airport.

Customer service great. So grateful to get a nice storage area. Appears very secure.

Cheap storage

Christine was so helpful today. She knew what I needed and we didn’t have quibble about it. She was kind, patient and professional. Thank you!

Nice place.

We needed an immediate place to safely store a vehicle and these folks helped it happen smoothly.

Great prices

Good sized storage and unlike other storage places around town the management seems to leave you alone and not follow you around harrSsing you. It's got decent hours as you can access your unit till 9pm not sure what time it opens but before I usually get up if bet.

Rented off and here since 2002 and has always been my first choice to others.

Great im in and out

Secure, clean, no problems

Great place for storing your belongings.

Good spot they keep your stuff safe

Nice staff, clean place.

Friendly, not had any issues.

A little pricey for spaces without lights or weather proofing. But a well kept facility with great managers. Overseers keep a good watch on the property and are easy to work with. Good, extended hours. And many sizes of storage spaces to choose from.

Thank you

Excellent customer service!

Friendly and helpful staff Great storage units with good prices

Wonderful experience...Owners were so helpful and kind. Recommended to everyone.

Always friendly and accommodating! Love their attitude and their enthusiasm when helping occupants! Definitely would recommend to anyone needing storage in town! Plus, they have good rates to match their quality facility!

I called the number and ended up with customer service. They found the exact type unit that I needed... and it was the last one available. I prepaid and then went in person to the storage facility. Even though it was very busy, manager at the facility was able to help me. It was very quick I just signed papers and a receipt. I was in and out in about 15 minutes. It was a great experience.

Ron and Roxxi went above and beyond with Excellent customer service. My first time moving my daughter from an NCU dorm to storage and I was quite frazzled after the hustle from NorCal. They stayed open OVER AN HOUR AFTER CLOSING just for me. I cant thank them enough for their kindness, sacrifice and helpfulness. I am so grateful for them. Plus the prices cant be beat. I'd give 10 stars!! Thank you R & R!!!

Pretty simple and beats valley river storage that makes you pay to move out.

Keep my stuff safe

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Ron and his staff are the most friendly and fantastic people that I have meet in a long time. I have dealt with moving and storage complanies several times over the years and these guys are by far the best. We paid for a year in advance, got our stuff out early and received our refund within four days! There isn’t enough good things that I can say without rambling on! Thank you Ron for everything and for taking great care of our valuables!

Owners are incredibly nice & our things (3bed,3bath house in storage) were all in good shape and no spiders, mice, etc. I realize that the area can be somewhat of a turn off, but trust me - this is the only place we'll ever use for storage again!

Friendly Staff, Open late

Pack it in, pack it out.

Eonomical small storages found here. However one cant opt out $10 extra monthly insurance..

Ive been storing here for a while and have forgotten to pay on the 1st a few times and they have never charged me extra. Recommend them.

Owners are super friendly and helpful. Also, I know its the nature of the business at times, but didn't like the group of "vultures" standing around waiting to bid on past due units. Possibly host these when place isn't open to customers?

I appreciate that these people are so helpful.

Melanie and Northwest Self Storage are angels! I was in a bit of a bind, needing to move my belongings into storage without notice, and got a referral for storage from my dear sister. I had a pleasant conversation with Melanie on the phone, and she quoted me competitively and offered me a move-in promotion to boot! I was greeted with a warm smile and a can-do attitude from Melanie, the Manager, and she helped to secure me a unit, same day, and made the entire process quite pleasant! Moving is generally stressful, and the clean, professional, and secure location helped put my mind at ease while Melanie expedited a quick, clear contract, explained the details to me clearly, concisely, and professionally. The whole process (including unloading) took less than 3 hours. I highly recommend these kind folks for anything you need to store!

Very nice people great storage