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PRIVACY POLICY

Effective as of January 1, 2020

Last updated August 10, 2023

Introduction

National Storage Affiliates (“NSA,” “we,” “our,” or “us”), respects the privacy of your information. This Privacy Policy is designed to assist you in understanding how we collect, use, share, and safeguard your information. This Privacy Policy applies to individuals who access this website (“Site”) and any of our online and, where required, offline services (collectively, “Services”).

From time to time, we may change this Privacy Policy. If we do, we will post an amended version on this webpage. Please review this Privacy Policy periodically. 

For more information as to our use of cookies and other tracking technologies, please see our Cookie Policy.

About National Storage Affiliates

NSA is a self-administered, self-managed real estate investment trust, dedicated to the ownership, operation and acquisition of self storage facilities. Certain of NSA’s stores are operated by us under our Northwest Self Storage.

This Privacy Policy covers the following topics: 

1.     Personal Data We Collect

2.     How We Use Your Personal Data

3.     How We Share Your Personal Data

4.     "Do Not Track" Signals 

5.     Security

6.     Third Party Links

7.     Children’s Privacy

8.   Accessibility

9.   How to Contact Us

 

1.     Personal Data We Collect

We collect personal data from you through your use of the Site and Services. Personal data is information that is linked or reasonably linkable to an identified or identifiable individual We collect the following types of personal data:

Personal Data You Provide

We may collect the following personal data that you voluntarily provide to us in using our Site and Services:

  • Reserve a Unit. If you use our reservation feature, we will collect your first and last name, email address, and telephone number. If you use our online leasing feature, we will collect your first and last name, email address, postal address, telephone number, credit card number, military or veteran status, driver’s license number, initials and electronic signature, and insurance policy number or other evidence of insurance if you do not participate in our tenant protection or tenant insurance program.
  • Write a Review. If you write a review, you will provide us with your name and anything you choose to provide in your review.
  • Chat. If you use our chat feature, you will provide your name, telephone number, location, and any information you choose to provide in your message. Our chat feature is provided by CSRScape. CSRScape may collect, record, and store the information you provide in the chat. Please review CSRScape’s privacy policy here.
  • Careers. If you apply for a job, you will be directed to a third-party website hosted by AlphaStaff and asked to provide your first and last name, postal address, email address and telephone number. You also will be asked to provide other information such as your resume, cover letter, LinkedIn URL, and employment-related information. You may also voluntarily disclose other information such as gender, race and ethnicity. AlphaStaff’s privacy policy is available here.
  • Pay Bill Online. If you use our Pay a Bill online feature, you will be directed to portal within our website. To create an account, you will provide your phone number and the facility from which you rent a unit.
  • Contact Us. If you contact us through the Site, we will collect your name, email address, and telephone number. You also have the option of sending us a message, which may result in you providing additional information.

[To review or request changes to any of your personal data, please contact us at nsaprivacyinforequest@nsareit.net.]

Personal Data as You Navigate Our Site

We automatically collect certain personal data through your use of the Site and our use of cookies and other tracking technologies, such as the following:

  • Usage Information. For example, the pages on the Site that you access, the frequency of access, and what you click on while on the Site.
  • Device Information. For example, hardware model, operating system, application version number, and browser.
  • Mobile Device Information. Aggregated information about whether the Site is accessed via a mobile device or tablet, the device type, and the carrier.
  • Location Information. Location information from Site visitors on a city-regional basis.

To learn more about how we use cookies, please see our Cookie Policy.

The Site uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS. 

Personal Data We Collect About You from Other Sources

In some cases, we may receive personal data about you from other sources. This includes advertising networks, internet service providers, data analytics providers, and operating systems and platforms.

2.     How We Use Your Personal Data

We use the personal data we collect to provide the Services to you, to improve our Site and Services, and to protect our legal rights. In addition, we may use the personal data we collect to:

  • Lock-in your online rate for, or complete, a storage unit rental;
  • Help you to find a storage unit near you;
  • Update the availability of our storage-unit inventory;
  • Contact you regarding our products and services that we feel may be of interest to you. To unsubscribe from our marketing emails, please click the unsubscribe link included in the footer of our emails. You also may submit a request to us at customerservice@nsabrands.com ;
  • Communicate with you about our Site or Services or to inform you of any changes to our Site or Services; 
  • Review your job application;
  • Provide support; 
  • Maintain and improve our Site and Services;
  • Protect the security and integrity of our Site and Services;
  • Investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our lease agreement, and to otherwise fulfill our legal obligations;
  • Monitor compliance with and enforce this Privacy Policy and any other applicable agreements and policies;
  • Acquire and sell self storage facilities and related properties, including identifying and conducting due diligence on such facilities and properties and negotiating transaction agreements
  • Defend our legal rights and the rights of others;
  • Fulfill any other purposes for which you provide it, or any other purpose we deem necessary or appropriate;
  • Efficiently conduct, maintain and operate our business; and
  • Comply with applicable law. 

3.     How We Share Your Personal Data

We may share the personal data that we collect about you in the following ways:

  • With vendors to allow us to provide our services to, or communicate with, you (such as technology providers that provide software to store and process customer information);
  • With vendors who perform data or Site-related services on our behalf (such as email, hosting, maintenance, backup, analysis, etc.);
  • With vendors to prepare, deploy and analyze advertising content;
  • To the extent that we are required to do so by law;
  • With vendors who perform services on our behalf relating to the management and operation of our business;
  • With vendors who perform services on our behalf relating to prospective employees;
  • In connection with any legal proceedings or prospective legal proceedings;
  • To establish, exercise, or defend our or a third party’s legal rights, including providing information to others for the purposes of fraud prevention;
  • With any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal data where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal data;
  • With any other person or entity as part of any business or asset sale, equity transaction, merger, acquisition, bankruptcy, liquidation, or similar proceeding, or in preparation for any of these events;
  • With any other person or entity where you consent to the disclosure; and
  • For any other purpose disclosed by us when you provide the personal data or for any other purpose we deem necessary, including to protect the health or safety of others.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4.     "Do Not Track" Signals

Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, the Site does not currently interpret, respond to, or alter its practices when it receives “Do Not Track” signals.

5.     Security

We maintain commercially reasonable security measures to protect the personal data we collect and store from loss, misuse, destruction, or unauthorized access. However, no security measure or modality of data transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

6.     Third Party Links

The Site may contain links that will let you leave the Site and access another website. Linked websites are not under our control. We accept no responsibility or liability for these other websites.

7.     Children’s Privacy

The Site and Services are not intended for children under 13 years of age. We do not knowingly collect, use, or disclose personal data from children under 13.

8.  Accessibility

We are committed to ensuring the Site, including this Privacy Policy, is accessible to individuals with disabilities. To find out more about what we are doing to ensure digital accessibility, please visit our accessibility page. Alternatively, please contact us as described below if you wish to access this Privacy Policy in an alternative format.

9.  How to Contact Us

To contact us for questions or concerns about our privacy policies or practices, please email us at customerservice@nsabrands.com.