Storage Units at 3210 W 11th Ave in Eugene, OR 97402

Always helpful and kind!! Brenn is the best. Always calling to check in about payments and she does it with a smile on her face !

Great customer service! Sherry was polite and professional. She was very helpful. The facility is clean and monitored.

The lady working at the one at3210 w 11th Ave in Eugene is always helpful answers questions so you can understand them very friendly clean area no problems

Old facility with helpful staff and online bill pay

Due to too many rent increases I gave timely notice to leave and vacated my unit a day early after sweeping it out and informng the office in person. I was very surprised to be billed for the next month anyway! Waiting for a refund. The location at 3210 W 11th Ave was the 4th storage facility I checked out and definitely the most professional and welcoming. The staff wore masks - very happy to see that! They were friendly and helpful and I signed up for a unit on the spot.

This place is super safe and well monitored and maintained and the facility manager is super nice and helpful. She even called me when I booked the storage unit before I moved all my things in just to ask if I had any concerns or questions. She’s very good about getting back to you within 24 hours if you leave a message or email. The medium size unit was much larger than I thought and was affordable at $148 a month. Highly recommend!

Miko is amazing with customer service and really works with clients to help them any way she can. THANK YOU MIKO!

Thank you for the first month free, that was incredibly helpful in our time of need.

Super easy and flexible to work with - booking online is a breeze! Have used them numerous times in Eugene!

Excellent customer service. Kat Stayed late to help us.

Sarah at Route 99 is the best, I’m in a different state, but my 18 year old son is at the university of Oregon and she helped me get my son situated with a storage every time I need one, she even went out her way to at one of there other locations Thx Sarah

Always very friendly & willing to go out of their way to help. Love that they work with Payees for their Disabled Clients!

Great friendly, helpful staff!

Christina was very friendly and kind. I would definitely recommend using the storage facility where she works.

Very clean facility with helpful staff.

Such a nice manager and staff- they were all very accommodating and I felt at home instantly! Highly recommended.

They seem pretty legit. And nice people

I wanna give a shout out to Christina an employee there she made the experience of renting a unit as stress less as possible and she was very respectful friendly and she was honest the only reason I don't make it 5 stars is because I just rented it yesterday!

I used a bigger unit here for almost 2 years to store my inventory for my online store. I really appreciated the friendly, quality customer service whenever I called. The managers were professional and courteous. Although this is an older facility, the location and the staff make it a good place for those who frequently visit their unit. Although I've got plenty of space in my new home, I'll actually miss coming here!

Christina at NW Self Storage was incredibly helpful and so nice to do business with and made everything simple and easy. The facility is well secured and clean. I would 100% recommend to anyone looking for storage.

Thank you and THANKS 😊

I used Northwest storage last year for the first time. The location was so easy to get to and from campus. The space was clean and the yard was kept safe and easy to move over around to get to the space. I have to say the best thing about Northwest storage is the staff. I was treated so well last year then I went out of my way to go back to this facility even though they were closer storage facilities to the university. People make the difference these days. I would do everything I can to support this company and the staff because they in return appreciate my business and it shows.

My experience was very pleasant with Northwest self-storage. Christina was very helpful and polite throughout the whole process. I hope that my experience continues to be enjoyable. I'd recommend them at this point.

Had a few issues at first but they handled it professionally and kept me informed. So far I'm happy with them.

Amazing staff that help you with all your storage needs!! Very clean and never had a problem them! Highly recommend!

Christina was very nice very professional listen to you when you were talking about what you needed and wanted.

We had the enjoyable experience of working with Christina to get our storage needs addressed. We rented online but had a bit of an issue signing some documents online. Christina was very helpful and had it all taken care of within a matter of minutes. She did so very efficiently and quickly. We were able to start loading our storage unit within a few minutes of arriving at the facility. It was such a pleasure it was to have such a smooth and enjoyable experience. Thank you, Christina, for all your efforts on our behalf.

Christina (Manager) was very professional and friendly while showing me the very clean and well kept facility, which was the deciding factor on renting a unit. I'm glad I chose NW Self Storage. I will recommend others.

Great prices,location ,clean storage units, and very helpful office management..secirity and gated...

I want to thank them for their patience during these hard times.

Super friendly staff and decently price

The staff (Amy in particular) were incredibly helpful and made my less-than-ideal need for storage easier than I could have hoped for. Thank you from 2,000 miles away!

The woman that works there she is very helpful she answered every one of my questions in a respectable manner and timely manner and I would recommend them they're three months special that they're having that pro rates the fees for the storage unit really helped me in my time in need

Nice staff kind of a pain to pull in and out tho

Close by, appears secure, helpful staff. clean unit...has all the reasons why I'll rent a storage room here.

Excellent location, very friendly and helpful staff, clean units

Honest American Business. I was moving out from another state and on 10/02 they pro-rated my October payment. Today I received the invoice which indicates they are returning most of the payment for this month. I think it is the way to run the business in honest way. Patrick, the manager has been especially helpful (when I enrolled and finished) and friendly with great customer service. If ever need to store my stuff in Eugene, will do it in their store. Recommend.

Friendly staff eager to help out making sure you understand how to get in and out of your units convenient hours early in the morning option to pay online or over the phone very helpful staff

Will, Dave, and Rashad did a great job with a difficult move, carring heavy furniture up a steep hill. Plus, Sean was able to fit us in to their schedule with less than a week's notice. We will definitely be using them again!

Great service and secure facility only thing is that the storage was a bit dusty and the walls were kinday not complete but seems safe.

I sent a request through their web site and they got back to me promptly the next business day. Very friendly, they had what I needed, and were all around great.

If you need a storage space I would highly recommend NW Self Storage. The customer service so far has been excellent. As a few examples, they returned my call; they gave me exact pricing and what was available. I got lost using one of the online direction services and when I called they guided me in. When I arrived there were no surprises; they had the space available at the price they quoted-- rates are competitive. Patrick assisted me with directions and at sign up; he described the terms in a way that was more like a conversation rather than someone understating the takeaways or varnishing the truth. He boldly stated the costs, deadlines and penalties. This is what you can and can’t do with the storage space. He went over the contract paragraph by paragraph so I didn’t have to read the entire 4 pages of boilerplate. I appreciated that. Up front I told Patrick that I would only be renting for about 2 weeks and he didn’t balk, pleasant young man. I’d rent from them again without hesitation. Tim

Very nice and clean

Karla, the manager, is on top of things.

The service here was exceptional! Karla made my moving process very easy and made a stressful situation more pleasurable. I will definitely store here again.

Karla was fantastic, checking in was smooth, and the unit is in great shape. Very happy to be renting here!

Karla was a huge help and couldn't have asked for a better storage experience!

Really helpful staff, great security in place to protect our valuable stuff Karla and Bea are the greatest! If you're reading this, you should definitely store here.

Great service from Karla; very friendly. She made the whole process during my chaotic relocation very easy. Conveniently located near the PODS and U-Pack terminals. Online system better than most to conveniently pay bill. Would use again.

Fast, friendly service!

Karla was wonderful. I needed to store my car for a few months while out of state. The unit I originally rented was just a few inches short to fit my needs, but Karla was able to help me with finding one the correct size that was still within my budget. If you're looking to rent a space, I highly recommend dealing with Karla.

Pretty painless process It was simple to use the online serive however what I tried to call people the given phone number do not match

Great service. Unit was clean and ready for us to move in within hours. Great service. Unit was clean and ready for us to move in within hours. We were able to fit all our stuff into the unit easily and the price was reasonable.

Good service fas and promp. Affordable

very through with information. I was pleased and satisfied with the service. My questions were answered and I feel that my stuff is in a safe location. I would recommend this storage unit place to friends and family. Thank you, Pamela

Had a great experience at NW Self Storage! The storage facility perfectly served our needs. We were looking for summer storage and the staff was helpful and accommodating. The storage space is well- maintained and accessible.

I think it meets the minimum standards for this sort of facility, emphasis on minimum.

I only needed a unit for a few days and Jolene was very helpful. I would definitely use this facility again.