Below are the common questions that we hear from our customers. If you have a question regarding your self storage unit that’s not answered here, please contact us.
Q: How does your billing cycle work?
A: Upon move in, we pro-rate your first month’s rent so that subsequent payments will be due on the 1st of the month. We do not send statements. We will give you a reminder call after the 1st if we haven’t received payment.
Q: What forms of payment do you accept?
A: We accept cash, check, Visa, MasterCard or Discover. We have an automatic credit card payment plan available. You can sign up for this at anytime and there is no extra charge. Most facilities have a drop box for checks after hours. Please do not put cash in the drop box for your protection and ours. We also offer convenient online bill pay at www.nwselfstorage.com.
Q. Will I receive a refund?
A: A 30-day written notice must be given. Refunds apply to prepaid, full months only, regardless of when vacating. Partial month’s rent are non-refundable.
Q: Will my rate increase?
A: We try our hardest to limit the frequency of increases. You are guaranteed a fixed rate for six months. If the economy or market causes a rise in our expenses, you may incur a minimal increase to your rental rate.
Q: When can I access my unit?
A: Most facilities offer access to your unit from 7am to 9pm, 365 days a year. Please visit your facility’s webpage to confirm access hours.
Q: Are my goods insured?
A: As stated in your lease, we don’t carry insurance on your goods. We require insurance. Whether you have a policy through your homeowner's or renter's insurance or purchase a tenant insurance protection plan through us, a form of inssurance is required.
Q: I lost the keys to my lock. How do I open it?
A: We do not have spare keys to anyone’s lock, nor can we cut the lock for you. Unfortunately, you will have to call a locksmith during business hours with the manager present. Please make arrangements with the manager.
Q: I received a free lock when I moved in. Should I leave this on my unit when I move out?
A: If the facility you rent from issued you a free lock when you moved in, this is our gift to you. Please do not leave the lock on the unit. We do not have keys to anyone’s lock, therefore, if we see that a lock is still on the unit, we naturally assume that you are still occupying the unit. We thank you for taking the lock off and leaving the unit clean.