Northwest Self Storage

Marcy was a delight! She gave me the best discount she could ,(for 3months!!) She also did everything she could to make sure I had no hassle getting to my storage unit! Great customer service and friendly . She made me feel comfortable like I had known her already! I appreciate a happy human! Thank you Marcy!!

I'd highly recommend Northwest Self Storage, on Olympic St, in Springfield. We have never had a bad experience there. It gives us peace of mind knowing our belongings are safe. I've never seen garbage or litter anywhere on the grounds. But more importantly the customer service is exceptionally top notch. I believe the lady's name is is Marcy. She's always friendly and helpful. Not just with us. But I've been in the office when she's answered the phone. I worked in customer service for 35 yrs. I was the moderator of many classes on customer service and phone etiquette. I can only hope that I inspired my employees to do their job as well as Marcy does. Her phone etiquette and professionalism is spot on. She definitely should be acknowledged for job performance and professionalism.

I feel very lucky to have found Northwest Self Storage! I called around multiple places around town and Northwest had the cheapest rates! Marci at the front desk was amazing hooking me up with 50% off my first three months! She was very helpful showing me around and explaining policies. The units are very clean and the property is fully secure.

Marcie the manager always has a pleasant attitude and is awesome to work with. This was my first storage unit and she made the process easy to understand, was willing to answer my questions, and made the move in/move out process incredibly easy. I will definitely be back if I need another unit!

Super friendly staff! Always helpful. I've never encountered such caring people! I always recommend this place when people are looking for storage. Great central location and they keep the property clean and safe!

The person running this place was very helpful and informative. The facilities were very clean and well taken care of. Illbe letting my friends know of this place

Great service and a great manager! I highly recommend this place!

This place is the best! I have rented from them on and off for years. Marcy is the best.

I love it here...Have been storing my stuff here for close to or over 5 years now...The manager is really nice and easy to deal with...and I wouldn't dream of storing elsewhere. Thanks

Whenever I need a storage unit, I go here. Staff is very friendly and accommodating. I highly recommend them if you need a storage unit.

This place was a blessing in disguise for me. Its affordable and they work with you and your situation. Very helpful and friendly staff. Manager Marcy is amazing and helpful. Thank you for all your help!