Excellent service. Responsive to any questions. Clean facility.
Friendly customer service! Easy and well maintained facility. Small faculty with pavement and covered rv spots. Centrally located.
When I contacted Northwest Self Storage, I spoke with Steve, who was great! I put my name on a waitlist for a storage unit, and, as soon as one became available, Steve contacted me right away. I appreciated his prompt response and his great customer service!
Steve was very helpful calling me back when there was an open unit and be available for any questions I had anytime.
We are moving back to Bend after a 20 year absence, and we needed long term storage. After searching the internet, and reading reviews, we settled on Northwest Storage. The units on Columbia Street are the closest to our new home so we called that location. That’s how we met Steve. We made the right choice!!!! Steve was very helpful and a delight to work with. While no units in our decided size were available, Steve kept in touch and as we were about to leave from Florida, he called to let us know he had a unit for us. He quickly handled all the details over the phone. Our move is going so much better knowing we have a much needed storage unit waiting for. The entire process was very smooth, and Steve knew exactly what he was doing. I could not be more happy with how the entire process played out. If you need a storage unit in Bend, Oregon get in touch with Steve at the Columbia Street Northwest Storage facility. He will take good care of your storage needs.
Excellent customer service and the facility is well maintained/super safe!
So far my interactions with the people running this place have only been over the phone, but they're very helpful and friendly. My unit was clean and ready to go when I got there, so what more could you need? Great location, easy to get in and out of.
Easy set-up over phone with Steve. Was able to reserve a unit prior to moving to town. Was spot on in giving me a call to secure space as requested. Nice location. Good price. Very pleased.
Many thanks to Steve for efficiently and effectively helping me to secure a space at the facility.
Steve at NW Self Storage helped me with an urgent need for several units. It was a very efficient process, he set me up with a personalized gate code and even put a new lock in the unit for me, so I didn't have to stop off and shop for one. Great service!
I highly recommend NW self storage. Steve is super nice and very efficient! I paid for a month ahead and realized I didn’t need it and he refunded me without me even asking for it! That super impressed me! The storage facility is also super clean - a big thumbs up! Thank you!
Steve made the process easy and simple and gave me one of the best customer service experiences of my life. Even gave me and my dog a ride home after dropping my car off. A+
For some strange reason my brand new apartment complex only allows one vehicle so I needed to find somewhere to store my second car for the winter. Steve went above and beyond to not only get me qualified for a space but also gave me newcomers advice on things like dmv, etc. Thank you so much for making it a great check in process!
Steve was so amazingly patient and helpful throughout the entire process! It was my first time getting a storage unit and I didn’t know exactly when I needed to move in or even what size unit I needed. Steve walked me through the process completely hassle free and made the entire experience a breeze!! Thank you